Technical Support Manager, Dubai

United Arab Emirates

Job Description
Wartsila Voyage Solutions Services (VSS) are responsible for the NCS (navigation, communication, sensors) and ADP (automation, dynamic positioning) service activities globally. We are now looking for a seasoned Technical Support Manager to support India and Middle East customers. The person will report to General Manager, Voyage Solutions Services MEA.
The preferred location for the position holder is Dubai (United Arab Emirates).
Located in Dubai to support Middle East countries' customers in Voyage Solutions Services
Provide remote diagnosis of problems and definition of further steps to be taken to further isolate or remedy the problem, with appropriate communication to the customer and, if necessary, to other departments, whenever it is required
Attend Field Services activities in Middle East countries
Attend site survey and health check of customer installation on site
Perform root cause analysis of technical problems at ship and equipment level
Independent clarification of complex service problems of the entire product range including preparation of a detailed solution proposal in cooperation with the product management
Findings for special problem cases, if it is necessary, carry out of the required on-board repair, on board attendances for installation/commissioning/services
Preparing for meetings Technical topics and analysis for order and service management
Conduct Life Cycle Management meetings with customers to grow the installed base
Special tasks: participation on call on duty, surveys, trainer activities etc.
Strategize to achieve business growth and win retrofit opportunities in Middle East
Bachelor's Degree in Engineering (Maritime, Electrical, Electronics, Automation, or equivalent)
Minimum 7 years of Field Service experience in Automation and/or Navigation services
Be a visionary, who can see the big picture, and likes to lead the way
Experience in providing customer's service support
Excellent knowledge of management methods and techniques
High level on customer service orientation
Excellent team player
Working knowledge of customer service software, databases and tools
Awareness of industry's latest technology trends and applications
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Strong in Automation and/or Navigation skill
Proficiency in English
As a person you are driven, open-minded and self-motivated. You are strong in Automation and Navigation skill. You are a visionary, who can see the big picture, and likes to lead the way. You spark actions and get things done, thriving on achieving results. You easily interact with people from all organisational levels, building bridges and creating connections, and you are used to work in a global organisation.
Please apply by 13th August, 2020
Contact person to give more information:
Kairos Zam
General Manager, VSS MEA
This is Wartsila
Wartsila is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wartsila maximises the environmental and economic performance of the vessels and power plants of its customers. In 2017, Wartsila's net sales totalled EUR 4.9 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wartsila is listed on Nasdaq Helsinki. Find out more at