Marina Manager


Jobs in Maritime
Dartford, DA1 5FW
United Kingdom

Category
Sector
Maritime Services
Manages Others
No
Experience Required
No
Pay
From $30,000 To $40,000
Per Year    
Employment Type
Employee
Work Schedule
Full-Time
Job Description

Summary

 
Manage team of staff in marina dock office with overall responsibility for providing and efficient, effective, polite and friendly service to clients and ensuring a smooth running of the day-to-day activities in the marina office.

 

Reports to
  • Managing Director

Duties and responsibilities

  • Manage safety, cleanliness and tidiness of the marina, car park and boat storage ashore on a daily basis.
  • Ensure compliance to statutory requirements, (H&S, Water , and fire regulations, etc)
  • Maximise revenues from overnight and longer term casual visitors
  • Manage metering of electricity to boats, reading, invoicing and record keeping
  • Develop and implement new Marina Office procedures, work processes and systems, with Management approval, which will help to improve the efficiency and smooth running of the Marina
  • Ensure that Senior Dockmasters adhere to their Ownership Tasks, as well as Daily Tasks
  • Primary point of contact and liaison between the dock office, senior management, and the Company
  • Ensure correct operation/maintenance of systems including car park barriers, CCTV, Heating, hot water and sewage systems
  • Ensure safe operation, restocking, inspection and maintenance of the refueller barge
  • Liaise with external agencies in cases of emergency (Ambulance, Fire, Police, RNLI, HM, EA)
  • Liaison with Managing Director’s office to take berth enquiries, carry out tours, secure new annual berth holders and allocate berths
  • Ensure that the dock office staff are up to date with current boatyard projects activities
  • Organise staff rota, manage night watchman, approve holiday time and manage sick leave.
  • Oversee recruitment and training of new/temporary/seasonal staff
  • Stay abreast of market trends and new equipment/technology within the marina/boating leisure industry
  • Monitor and record competitor pricing and service development
  • Gain approval and procure items/equipment to ensure smooth running of the marina
  • Oversee berth planning for the Company’s annual boat show
  • Represent the Company at industry events and other forums, as required.
  • Supplement Dockmaster role when required

 Job holder attribute, Skills and Experience

Essential

  • Customer relationship skills to deal with customers from many different countries and cultures.
  • Competent to run a busy office and prioritise tasks
  • Personnel management to direct, control, coach and support a range of personalities.
  • Able to determine improvements to processes and systems, and implement changes
  • Ability to operate company ERP system and other technology (CCTV and Wifi)
  • Competent user of Microsoft Office packages
  • Strong communication skills to manage staff, rotas and emergency situations
  • Proven track record in the leisure marine industry with minimum 5 years’ experience in similar role
  • Appropriate Marina management courses

Desirable

  • Basic sales and marketing skills
  • Financial awareness and analysis
  • Understanding of utility supplies, (electricity, water and gas) ; sewage and drainage.

Please note that we are unable to consider applications from candidates who DO NOT have the right to live and work in the UK for this position.

Company Contact Information
Jobs in Maritime
Nadine Clarke
SusCon Brunel Way
Dartford DA1 5FW
United Kingdom
Jobs in Maritime Nadine Clarke
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